Legal

SMS & Communications Policy

Effective Date: April 7, 2026 · Last Updated: September 10, 2026

TL;DR – SMS & Communications Summary

By providing your contact information, you agree that Interlock Roofing and its authorized dealers or partners may contact you by phone, SMS (text message), and email regarding your inquiry, appointments, or services.

Calls may be recorded, monitored, or transcribed for quality assurance, training, and marketing attribution purposes, and may use automated, prerecorded, artificial, or AI-generated voice technology where permitted by law.

SMS messages may include updates, reminders, and follow-ups related to your request. Message frequency may vary, and message and data rates may apply. We send marketing texts only between 8 a.m. and 9 p.m. your local time.

You can opt out of SMS messages at any time by replying STOP (or QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT, REVOKE) — or by any other reasonable means, including emailing policies@interlockgroup.com. Request help by replying HELP. Opt-outs are honoured within 10 business days and apply across all message types.

Your information may be shared with authorized dealers or service providers to fulfill your request; however, your SMS opt-in data and consent are never shared with or sold to third parties for their marketing. We do not send communications without consent where required by law.

1. Overview

This SMS & Communications Policy explains how Interlock Roofing Ltd., I.E.L. Manufacturing Ltd., and affiliated entities (“Interlock,” “we,” “our,” or “us”) communicate with you via phone, SMS (text messaging), and email.

By providing your contact information through our website or otherwise interacting with us, you agree to the terms of this policy.

2. Types of Communications

We may contact you using the following methods:

  • Phone calls
  • SMS/text messages
  • Email communications

These communications may relate to:

  • Your inquiry or quote request
  • Appointment scheduling and confirmations
  • Project updates and service-related communications
  • Customer support
  • Marketing or promotional offers (where permitted by law)

3. Consent to Communications

Every nymetalroofing.com form asking for a phone number shows this unchecked box:

"By checking this box, I agree that Interlock Roofing of America may call and send text messages to the number I provided, including marketing messages, using an automatic telephone dialing system or an artificial, prerecorded, or AI-generated voice. I am not required to agree as a condition of buying anything. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. I have read the SMS & Communications Policy and Privacy Policy."

Checking the box is an electronic signature (15 U.S.C. § 7001), the "prior express written consent" the Telephone Consumer Protection Act requires before automated or artificial-voice marketing calls and texts, and permission to contact that number even if it is on the National Do Not Call Registry (47 CFR § 64.1200(f)(9)). We log each consent (time, form, wording, number, IP address) and keep it five years (16 CFR § 310.5).

Unchecked, we still answer your inquiry by the channels you chose. If Interlock Roofing of America refers you to an independent contractor, we name it at referral; it may contact you by live call, text, or email and obtains its own consent before any automated marketing.

New York. New York's telemarketing law covers text messages as well as calls: an "electronic messaging text" is any real-time or near real-time non-voice message in text form (N.Y. Gen. Bus. Law § 399-z(1)(n)). A request you submit on this site is an "express written or verbal request" under § 399-z(1)(k), so our follow-up calls and texts about that request are not unsolicited telemarketing; every other requirement of the law still applies to them.

Because § 399-z(10) forbids us to pass your name, phone number or email to any other company without your express written or electronic agreement, the quote form contains a separate, unticked box for that agreement. Ticking it lets us share your request with the certified contractor assigned to your area, whose name we provide when we pass on your request, so the contractor can call or text you about it. Leaving it unticked means we can answer you ourselves but cannot refer you.

We do not place prerecorded, artificial-voice or AI-voice sales calls to New York numbers unless you have signed a separate written agreement that names the seller and includes your telephone number and signature (§ 399-z(6)).

4. SMS Program Details

Message Frequency

Message frequency varies with your interaction with us. A quote request typically produces a handful of messages about your inquiry, appointment, and project. Recurring marketing texts are sent only to people who checked the consent box, and your opt-in confirmation text states the program name (Interlock Roofing of America Roofing Alerts), that frequency varies, that message and data rates may apply, and how to get help or stop.

We send marketing texts and calls only between 8:00 a.m. and 9:00 p.m. at your local time, as required by federal rules (47 CFR § 64.1200(c)(1); 16 CFR § 310.4(c)). Messages you specifically ask for, such as an appointment confirmation, may arrive outside those hours.

Message and Data Rates

Msg & data rates may apply. Your mobile carrier's standard messaging and data charges apply to texts you send and receive; we do not charge for texts. Carriers are not liable for delayed or undelivered messages.

Opt-Out Instructions

You may revoke consent to calls and texts at any time, by any reasonable means (47 CFR § 64.1200(a)(10)). For example:

  • reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any text
  • tell the person or the automated assistant on any call
  • email policies@interlockgroup.com or call 1-866-733-5811

We do not designate any single channel as the only way to opt out. STOP replies are processed automatically, normally within minutes; every other request is honoured as soon as practicable and never later than 10 business days. When you opt out we send one confirmation text containing no marketing (47 CFR § 64.1200(a)(12)). If your request is unclear we may ask once which messages you want stopped; if you do not answer, we stop all of them. An opt-out received through any channel stops all marketing calls and texts from us, and an opt-out from one type of message stops our other calls and texts as well.

After opting out you may still receive a message you specifically request, such as an appointment confirmation, and messages the law requires us to send.

Help Instructions

Reply HELP to any text and you will receive a reply with our name, a phone number, an email address, and how to stop messages. You can also email policies@interlockgroup.com or call 1-866-733-5811. Asking for help does not change your opt-in status.

5. Call Recording and Monitoring

Phone calls to and from Interlock may be:

  • Recorded
  • Monitored
  • Transcribed

for purposes including:

  • Quality assurance
  • Training
  • Customer service improvement
  • Marketing and attribution analysis

By communicating with us via phone, you consent to such recording and monitoring where permitted by law.

Federal law permits a call to be recorded when one party to the call consents (18 U.S.C. § 2511(2)(d)); Interlock Roofing of America is that party for calls we make or receive. Some states require the consent of everyone on the call, so we announce at the start of every recorded call that it may be recorded, and you may ask us to stop recording.

Outside business hours some calls are answered by an automated voice assistant. It states at the start of the call that it is an automated assistant, takes your name, number, address, and message, creates a record in our customer system, and can arrange a callback. It does not quote prices, make sales decisions, or take payment; a person reviews every record it creates. It does not create a voiceprint or identify you by your voice. Details are in our AI & Automated Processing Disclosure.

New York. New York permits a party to a conversation to record it; recording is a crime only when done without the consent of at least one party (N.Y. Penal Law §§ 250.00, 250.05). We and the contractor we refer you to are parties to our calls with you, so those calls may be recorded without further consent. We nevertheless say at the start of each outbound sales call that the call is recorded, because § 399-z(2)(c) of the General Business Law requires a telemarketer to disclose within the first thirty seconds "whether the call is being recorded." Our after-hours automated assistant announces that it is an automated system and that the call is recorded before it asks for any information.

6. Third-Party Communications

Your information may be shared with authorized dealers, contractors, or service providers.

As a result:

  • You may receive communications from third parties associated with your request
  • These communications are governed by the policies of those third parties

Interlock is not responsible for the communication practices of third-party contractors or partners.

7. Compliance with Applicable Laws

We comply with applicable communication and privacy laws, including:

  • The Telephone Consumer Protection Act (TCPA) (United States)
  • The CAN-SPAM Act (United States)
  • Canada’s Anti-Spam Legislation (CASL)

We obtain consent and provide opt-out mechanisms as required by law. Every commercial email we send identifies the sender, includes our mailing address, and contains a working unsubscribe link; we honour unsubscribe requests within 10 business days as required by CASL. You may also unsubscribe at any time by contacting policies@interlockgroup.com.

You may revoke your consent to calls and text messages at any time, by any reasonable means. We honour revocations as soon as practicable and no later than 10 business days, and a revocation received through one channel applies across all message types we send you.

We send marketing text messages only between 8:00 a.m. and 9:00 p.m. in your local time zone.

Text messaging originator opt-in data and consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Mailing address: Interlock Roofing of America, 9969 River Way, Delta, BC V4G 1M8, Canada

U.S. federal rules that govern our calls, texts, and emails, and what each requires of us:

  • Telephone Consumer Protection Act (47 U.S.C. § 227) and FCC rules (47 CFR § 64.1200): prior express written consent before marketing calls or texts made with automated technology or an artificial, prerecorded, or AI-generated voice; revocation by any reasonable means; calling hours; caller identification.
  • FCC Declaratory Ruling FCC 24-17 (February 8, 2024): AI-generated voices are "artificial" voices under the TCPA.
  • FTC Telemarketing Sales Rule (16 CFR Part 310): National Do Not Call Registry, calling hours of 8:00 a.m. to 9:00 p.m. at your location, caller identification, five-year retention of consent records.
  • Truth in Caller ID Act (47 U.S.C. § 227(e)): accurate caller ID.
  • CAN-SPAM Act (15 U.S.C. § 7704; 16 CFR Part 316): see our Anti-Spam Policy.
  • E-SIGN Act (15 U.S.C. § 7001): a checked consent box is a valid electronic signature.
  • Federal Wiretap Act (18 U.S.C. § 2511(2)(d)): one-party consent baseline for call recording.

State law can be stricter; where it is, we follow it. Rules specific to New York, where they exist, are listed below.

New York statutes we follow for New York numbers:

  • N.Y. Gen. Bus. Law § 399-z (telemarketing and do-not-call; covers texts since 12 August 2021). Within the first thirty seconds of a sales call we give, in this order, our name and the name of anyone we are calling for, the option to be added to our do-not-call list, whether the call is recorded, the purpose of the call and the goods or services involved (§ 399-z(2), as amended 25 November 2024).
  • N.Y. Gen. Bus. Law § 399-pp (telemarketer registration). We do not close sales or take payment by telephone — a roofing contract is signed only after an in-home visit — and calls you place to us are customer-initiated, so registration and bonding do not apply to us (§ 399-pp(10)(b)(2), (3)). Under § 399-pp(10-b) we state on this site the address of any company on whose behalf we make calls; we call on our own behalf, and our address appears in Section 12.
  • N.Y. Gen. Bus. Law § 399-p and § 399-z(2-a): no random or sequential dialling, no caller-ID blocking, no misleading caller-ID information.

We keep telemarketing records for 24 months (§ 399-z(11)).

8. Do Not Call Requests

You may ask us not to call you by telling the person or automated assistant on any call, emailing policies@interlockgroup.com, or calling 1-866-733-5811. We add your number to our internal do-not-call list within 10 business days and keep it there for at least five years (47 CFR § 64.1200(d)). Our written do-not-call policy is available on request.

Before making marketing calls or texts we check numbers against the National Do Not Call Registry using a copy no more than 31 days old. We do not make marketing calls or texts to a registered number unless you signed a consent that names us, bought from us within the past 18 months, or asked us about our products within the past 3 months (47 CFR § 64.1200(c)(2), (f)(5); 16 CFR § 310.4(b)(1)(iii)(B)). You can register your number at https://www.donotcall.gov.

A company-specific request and the national registry are separate: asking us to stop does not register you nationally, and national registration does not stop calls you asked us for.

New York has no separate state do-not-call list: the National Do Not Call Registry serves as New York's registry (N.Y. Gen. Bus. Law § 399-z(4)(b)). Register at https://www.donotcall.gov or 1-888-382-1222; we do not make unsolicited sales calls or texts to a number that has been on the registry for 31 days or more (§ 399-z(5)). Tell any caller, or email policies@interlockgroup.com, to be added to our internal do-not-call list; when you ask during a call we end the call at once and add your number (§ 399-z(9)). We call and text New York numbers only between 8:00 a.m. and 9:00 p.m. at your location unless you ask for a different time (§ 399-z(2)), and we make no unsolicited sales calls into any county, city, town or village under a declared state of emergency (§ 399-z(5-a)). Report unwanted calls to the New York Department of State, Division of Consumer Protection, https://dos.ny.gov/do-not-call, or the Attorney General, 1-800-771-7755.

9. Data Usage

Information collected through communications may be used in accordance with our Privacy Policy, including for:

  • Customer service
  • Sales and marketing
  • Analytics and performance measurement

10. Security

We take reasonable measures to protect your information; however, no communication method is completely secure.

11. Changes to This Policy

We may update this policy at any time. Updates will be posted with a revised effective date.

Continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

For questions regarding this policy:

• Email: policies@nymetalroofing.com
• Company: Interlock Roofing of America / I.E.L. Manufacturing Ltd.

Related Legal Policies

These policies work together to govern your use of our website, services, communications, and data practices.

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