Legal
Cancellation & Refund Policy
July 2, 2026 · Last Updated: September 10, 2026
TL;DR – Your Right to Cancel
If you sign a home-improvement contract at your home or somewhere other than the seller's normal place of business, U.S. federal and state law and Canadian provincial law generally give you a cooling-off period (typically 3 business days) to cancel for a full refund, no reason required. This policy explains how. It applies to sales contracts with authorized Interlock dealers and installers; website inquiries and estimates are non-binding and can be withdrawn at any time.
1. Scope
This policy applies to residential roofing purchase and installation agreements entered into with an authorized Interlock® dealer, distributor, or installation contractor. Interlock Roofing Ltd. is the manufacturer, and Interlock Roofing of America is an authorized dealer and installer; your contract is with the authorized installer, and their contract governs specific terms. Nothing here limits stronger rights your local law provides.
2. Cooling-Off / Right of Rescission (United States)
FTC Cooling-Off Rule (16 CFR Part 429). A home-improvement contract for $25 or more signed at your home, or anywhere other than the seller's permanent place of business, is a "door-to-door sale" even when you invited the visit. You may cancel for any reason until midnight of the third business day after signing. The seller named on your contract must:
- print in bold type of at least 10 points, next to your signature line: "You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right."
- give you two completed Notice of Cancellation forms showing the seller's name and address, the transaction date, and the deadline
- tell you about the right orally when you sign
- refund every payment within 10 business days after receiving your cancellation
The rule does not cover a contract signed at the seller's showroom after negotiating there, or an emergency repair you request in a dated, handwritten waiver. New York rules, including any longer period and any right to cancel if an insurer denies your claim, follow.
New York. Interlock Roofing of America sells nothing; these rights run against your contractor.
- Every New York home improvement contract must state that you may cancel "until midnight of the third business day after the day on which" you signed, by written notice (N.Y. Gen. Bus. Law § 771(1)(h)). Saturday is a business day.
- A contract signed at your home — even at an estimate you invited — is a door-to-door sale. The contractor must print beside your signature in 10-point bold type "YOU, THE BUYER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION…", attach a detachable "NOTICE OF CANCELLATION" form and tell you orally (N.Y. Pers. Prop. Law §§ 427–428); until it does, you may cancel by any means.
- Nassau County adds a bold "THREE-DAY RIGHT TO CANCEL" notice above your signature; mail, text or email count as written notice (Nassau OCA Rules, Rule 7).
- If an insurer denies any part of the claim paying for the work, you may cancel within three business days of the written denial (§ 771-b(3)).
- A New York roofing contractor may not require a deposit (§ 771-b(5)).
3. Right to Cancel (Canada)
Most Canadian provinces provide a statutory cancellation right for direct sales, future-performance, and door-to-door contracts — commonly 10 days (varies by province) from receiving the written contract, and longer if required disclosures are missing. Provincial consumer-protection legislation governs; your contract states the applicable period.
4. How to Cancel
To cancel within the applicable period, deliver written notice to the authorized installer named on your contract (address on the agreement), or contact policies@interlockgroup.com or 1-866-733-5811 and we will route it. Keep proof of the date sent. Notice by mail is effective when postmarked; electronic notice when sent.
5. Refunds
On timely cancellation, any deposit or payment is refunded within the period your law requires (generally 10–15 days), and any signed contract is void. Custom-manufactured materials already produced to your specification may be handled per your contract and applicable law.
6. After the Cooling-Off Period
After the cancellation window closes, cancellation and refund terms are governed by your installer's contract. Because Interlock systems are made to order, custom orders may be non-refundable once in production. Warranty coverage is separate and governed by The Guardian Warranty.
7. Workmanship & Product Issues
Cancellation is different from warranty or defect claims. For product or coating issues, see The Guardian Warranty; for workmanship, contact your installing contractor. This policy does not limit any non-waivable consumer rights.
8. Contact
For questions regarding this policy:
• Email: policies@interlockgroup.com
• Company: Interlock Roofing of America / I.E.L. Manufacturing Ltd.
• Phone: 1-866-733-5811
